Privacy Policy

Firstbooo ("Firstbooo", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with Firstbooo.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Firstbooo, we may collect:

Personal information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account information

  • Order and purchase information

Payment information

Payments are processed through third-party payment providers. We generally do not store your complete debit or credit card details on our servers.

Information you provide to us

This may include information provided when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to our newsletter

  • Request a return or exchange

  • Participate in promotions or surveys

Technical information

When you visit our website, certain information may be automatically collected, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring website

  • Website interaction information

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Deliver products to you

  • Process payments

  • Manage your Firstbooo account

  • Provide customer support

  • Process returns and exchanges

  • Communicate with you about your orders

  • Send promotional communications where permitted

  • Improve our products, website and services

  • Detect and prevent fraud or misuse

  • Maintain the security of our website

  • Comply with applicable laws and legal obligations

We only seek to use personal information for legitimate and relevant purposes.

3. Marketing Communications

If you subscribe to Firstbooo's newsletter or otherwise provide consent to receive promotional communications, we may send you information about:

  • New products

  • Offers and discounts

  • Sales

  • Promotions

  • Firstbooo updates

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

We will not treat refusal of marketing communications as a condition for purchasing products.

4. Cookies and Similar Technologies

Firstbooo and our service providers may use cookies and similar technologies to:

  • Keep the website functioning

  • Remember preferences

  • Maintain shopping carts

  • Understand how visitors use our website

  • Improve website performance

  • Measure marketing effectiveness

Some cookies may be placed by third-party services used by our store.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Shopify and Third-Party Service Providers

Firstbooo uses Shopify to operate its online store.

We may also use third-party providers for services such as:

  • Payment processing

  • Shipping and delivery

  • Website analytics

  • Marketing

  • Customer communication

  • Fraud prevention

  • Email delivery

  • Customer support

These providers may process information necessary to provide their services.

We expect third-party service providers handling personal information on our behalf to use appropriate security measures and process information only for relevant purposes.

6. Sharing of Information

We do not sell your personal information.

We may share information when reasonably necessary with:

  • Payment providers

  • Shipping and logistics partners

  • Technology and hosting providers

  • Analytics and marketing service providers

  • Customer support providers

  • Professional advisers

  • Government authorities or law-enforcement agencies where required by law

We only share information that is reasonably necessary for the relevant purpose.

7. Children's Privacy

Firstbooo sells children's clothing, but our website and online purchasing process are intended to be used by parents, guardians and other adults.

We do not knowingly request or collect personal information directly from children for independent account creation or purchases.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions

  • Providing services

  • Maintaining business records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal and regulatory obligations

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about personal data we process

  • Request correction of inaccurate information

  • Request deletion of information where legally applicable

  • Withdraw consent where processing is based on consent

  • Request information about how your data is being used

  • Raise a complaint regarding our handling of your information

Requests can be made using the contact information below.

Certain requests may be subject to verification and applicable legal limitations.

11. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing that occurred before the withdrawal and may not affect processing that is permitted or required by law.

12. International Data Processing

Some of our service providers may process information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that the processing is carried out in accordance with applicable laws and appropriate safeguards.

13. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment or service providers.

Firstbooo is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or applicable laws.