Terms And Conditions

Welcome to Firstbooo. These Terms & Conditions govern your use of the Firstbooo website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website.

1. About Firstbooo

Firstbooo is an online kidswear store offering clothing and accessories for children.

Throughout these Terms, "Firstbooo", "we", "us", and "our" refer to Firstbooo. "You" or "customer" refers to anyone accessing our website or purchasing our products.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and prices displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice. We reserve the right to discontinue products or limit quantities available for purchase.

3. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices, discounts and promotional offers at any time. Any price change will not affect an order that has already been confirmed.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, email address and phone number.

After placing an order, you will receive an order confirmation.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product availability issues

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Incomplete or inaccurate customer information

  • Other circumstances requiring cancellation

If we cancel an order after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

5. Payments

We accept the payment methods displayed during checkout.

Payments are processed through third-party payment providers. Firstbooo does not store complete card or banking credentials on its servers.

You agree that all payment information provided during checkout is accurate and that you are authorised to use the selected payment method.

6. Shipping & Delivery

Orders are shipped to the delivery address provided during checkout.

Estimated delivery times displayed on the website are estimates and may vary because of circumstances outside our control, including courier delays, weather, holidays or other logistical issues.

For detailed information about delivery charges and estimated delivery times, please refer to our Shipping & Returns policy.

7. Returns & Exchanges

Our return and exchange conditions are described in our Returns & Exchanges policy.

Products must meet the applicable eligibility requirements for a return or exchange.

Certain products may not be eligible for return or exchange due to hygiene, safety or other applicable restrictions. Any such restrictions will be communicated on the relevant product or policy page.

8. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible with your order details and relevant photographs or other supporting information.

We will review the issue and provide an appropriate resolution in accordance with our applicable policies and consumer rights.

9. Promotions & Discount Codes

Promotional codes and discounts may be subject to specific conditions, including minimum order values, product exclusions, validity periods or usage limits.

Unless otherwise stated, promotional offers cannot be combined with other discounts.

Firstbooo reserves the right to modify or withdraw promotional offers where permitted by law.

10. Intellectual Property

All content on the Firstbooo website, including logos, photographs, graphics, product images, text, designs and other materials, belongs to Firstbooo or its respective licensors.

You may not reproduce, distribute, modify, copy or commercially use our content without prior written permission.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access to the website or its systems

  • Interfere with the operation or security of the website

  • Submit false or misleading information

  • Use automated systems to collect website content without permission

  • Engage in fraudulent purchasing activity

We reserve the right to restrict or terminate access to the website where necessary.

12. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics services and other technology providers.

Those services may have their own terms and privacy policies, which may apply to your use of their services.

13. Limitation of Liability

To the extent permitted by applicable law, Firstbooo will not be responsible for losses resulting from circumstances beyond our reasonable control, including website interruptions, courier delays, technical failures or events outside our control.

Nothing in these Terms is intended to exclude or restrict any consumer rights or protections that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

15. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection laws and other mandatory legal rights.